So, you have a question or you have run into an issue with one of our plugins? First, let us say we’re sorry to hear the plugin is not performing as expected. Let’s try and fix that, shall we?
Depending on your situation, you have several options to get support for your particular issue.
|License?||Option 1||Option 2||Option 3||Option 4|
|No||Search our Knowledge Base or Public Premium Support Forums||Get Free Plugin Support on WordPress.org|
|Expired||“||“||Ask on our Public Premium Support Forums|
|Active||“||“||“||Create a Private Support Ticket|
Free Plugin Support
For our free plugins, please refer to the public support forums on WordPress.org. You can either search through them (use the search field that says “Search this forum”) or with an wordpress.org account you can post (use the button “Create a new topic”) your question there. You should receive a response within a few days.
- Easy FancyBox
- XML Sitemap & Google News
- Module Control for Jetpack
- Highlight Search Terms
- Icono – Pure CSS Icons
Premium Plugin Support
For premium support, you need an account and support license. If you do not have an active license, you can buy one or renew an expired one right here:
If you have a license but do not have (or have lost) your account access details, please fill out the form on https://premium.status301.com/email-support/ with as much detail as you can, so we can link your support request to an active license.
If you have an account and license, you have these options to get support:
Public Support Forum
For our support forum, you need an account but your license may be expired.
Post you question on the appropriate premium support forum. Other users may find your question and its response helpful too.
Private Support Ticket
If you have an active license, then submit a support ticket.