So, you have a question or you have run into an issue with one of our plugins? First, let us say we’re sorry to hear the plugin is not performing as expected. Let’s try and fix that, shall we?
Have you looked through our public Knowledge Base? You might find your question has been asked and answered before…
Depending on your situation, you have several options to get support for your particular issue.
| Support option | Free plugin | Expired license | Active license |
|---|---|---|---|
| Get Free Plugin Support on WordPress.org |  |  | |
| Search and read our Knowledge Base | | | |
| Submit a Private Priority Support Ticket | | | |
Premium Plugin Support
For premium support, you need an account and support license. If you do not have an active license, you can buy one or renew an expired one right here:
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CoolClock – Advanced
If you have a license but do not have (or have lost) your account access details, please fill out the form on https://premium.status301.com/email-support/ with as much detail as you can, so we can link your support request to an active license.
If you have an account and license, you have these options to get support:
Public Knowledge Base
You can always access our public Knowledge Base.
Private Support Ticket
If you have an active license, then submit a support ticket.
Free Plugin Support
For our free plugins, please refer to the public support forums on WordPress.org. You can either search through them (use the search field that says “Search this forum”) or with an wordpress.org account you can post (use the button “Create a new topic”) your question there. You should receive a response within a few days.
